Refund Policy

Effective Date: 25/5/2025
Business Name: Luminary Sparks
Website: https://luminarysparks.com

At Luminary Sparks, we are committed to delivering high-quality branding and web design services. Due to the nature of our work, we maintain a strict no-refund policy, as outlined below:

1. Non-Refundable Deposits

All initial deposits are non-refundable, under any circumstances. Deposits secure your project start date and are used to allocate time and resources specifically for your project.

2. Non-Transferability

Payments made to Luminary Sparks are not transferable to other services or third parties. You are responsible for fulfilling the entire payment obligation as agreed in your signed contract, regardless of whether you complete the project.

3. Late Payment Penalties

Late payments are subject to a 10% penalty fee of the missed amount for each week the payment is overdue. This penalty compounds weekly until the full balance is paid.

4. Client Cancellation or Abandonment

Clients may not terminate the agreement once it has been signed and the project has commenced. Should a client abandon or refuse to complete the project, they are still legally obligated to pay the full contract amount.

5. Service Errors vs. Change Requests

We allow a 7-day window following project completion for reporting any technical errors or file issues related to the final delivery. This does not include change requests or new revisions. Requests made after this period will be billed at $75/hour.

6. Design Credit Removal Fee

A fee of $250 will be charged if the client requests the “Designed by Luminary Sparks” credit to be removed from the website.

7. Discretionary Exceptions

Refunds or adjustments outside of this policy are made solely at the discretion of Luminary Sparks and are not guaranteed under any circumstances.

If you have any questions about this policy or need clarification, please contact us at:
📧 info@luminarysparks.com